Brand & practical guides
Contact Visemix
Contact Visemix about support, billing, privacy, safety, abuse, or copyright matters.
Last updated 2026-08-23
Public Contact
The public contact address is support@lipsync.vip. Use email for general product questions, privacy and data requests, safety or abuse reports, and copyright notices.
Signed-in users should use the private support center for account, task, order, billing, or refund requests. This keeps the request connected to the relevant records.
What to Include
- Support: browser, file type, visible error, and an approximate time. Include a task ID only in the signed-in ticket.
- Billing: use the purchasing account and provide the order number in a private ticket. Never send full card details.
- Privacy and data: state whether you need access, correction, export, or deletion. Email from the account address when possible.
- Safety and abuse: provide the affected URL or task reference, a concise description, and your relationship to the material.
- Copyright: follow the information list on the Copyright page and use the prefilled copyright email.
Keep Sensitive Information Out of Email
Do not send passwords, session tokens, API keys, payment credentials, or private media by email. If private material is genuinely needed for an account investigation, use the signed-in support flow and follow the instructions shown there.