Data Export & Deletion

Export Your Account Data

Signed-in users can request an account export from account settings. The private JSON export can include profile information, connected-account metadata, orders, subscriptions, credit records, generation history, media metadata, API-key metadata, support records, and user-created chat or task records. It excludes session tokens, secrets, storage keys, and permanent provider result addresses.

Exports are stored privately for up to 24 hours. Each download uses a signed URL valid for no more than five minutes. Request a new link if the old one expires, and store the downloaded file securely.

Correct Account Information

Update editable profile details in account settings when that option is available. For information that cannot be corrected there, signed-in users can choose Data & privacy in the support center. If you cannot sign in, email support@lipsync.vip from the account email and describe the field that needs correction. Identity verification may be required before account-linked records are changed.

Delete Media or Results Early

Uploaded media and generated results are retained for 30 days by default unless a shorter period is required for a staging upload or export. You can delete a completed or canceled job from its history. Deletion removes the job's stored source, intermediate, and result objects from active private storage and updates your storage usage.

Do not submit a deletion request while a task is actively generating. Cancel it first, then wait for the task to reach a final state.

Close Your Account

Account deletion is available from account settings and requires an explicit confirmation. Once accepted, active sessions and sign-in connections are revoked immediately. The cleanup process cancels active subscriptions where possible, deletes private media and exports, and then removes the account and account-scoped records.

Deletion may take time when a provider is temporarily unavailable. Certain transaction, fraud-prevention, tax, dispute, or legal records may be retained where required by law, but they will no longer be used to provide the closed account.

Need Help?

If you cannot access account settings, email support@lipsync.vip from the account email. Signed-in users can choose Data & privacy in the support center. Never send passwords, session tokens, payment or provider credentials, or private media by email.