Support center
Tell us what happened and include the reference that connects the issue to your account. We keep account-specific conversations in one private ticket thread.
Email for general questions
Use email for general product questions, privacy and data requests, copyright notices, or safety and abuse reports.
support@lipsync.vipPrivate tickets for account records
Sign in to submit task, order, billing, refund, and account requests with the references needed for review.
Never send passwords, payment credentials, session tokens, or private media by email.
What can we help with?
Choose the closest category. It gives the support team the context needed to review the right records first.
Failed taskGeneration errors, stuck jobs, missing results, or credit restoration.
Give the investigation a clean starting point
A concise report with the right reference is more useful than a long report without one.
- 01Choose the closest category
This routes the request to the correct records and review path.
- 02Include a task or order reference
Add the task ID, order number, or approximate date when available.
- 03Keep follow-ups in the ticket
Replies and status changes remain available from your account.
Support questions
What should I include for a failed generation?
Include the task ID, what you expected, what appeared instead, and a screenshot when the failure is visual. Failed jobs that reach a confirmed failure state return reserved credits automatically.
How do I ask about credits or a charge?
Sign in with the purchasing account and include the order or payment reference. Do not send full card details or passwords.
How do I request data deletion?
Choose Data & privacy and describe the records involved. Identity verification may be required before account-linked data can be removed.
How do I report unauthorized media or abuse?
Choose Safety & copyright and include the relevant URL, task reference, and your relationship to the material. See the copyright page for formal notices.
Contact support
Account-specific requests are submitted through the signed-in ticket system.